Project or delivery support
Use the Client Portal for current project information, files, proposals and finance records. Email us when you need direct help.
Open Client Portal →SUPPORT
Help when something needs attention.
For project, billing, website, system or account questions, use the route below that best matches what you need. Existing client agreements may include their own support priority or response terms.
HOW CAN WE HELP?
Start with the simplest route.
Include the business or project name and a short description of what is happening so we can understand the context quickly.
Website or system issue
Email info@zhdigital.net with what you expected, what happened instead, and any screenshot or error message that helps explain it.
Invoice or payment question
For invoices, receipts, payment status or account questions, contact us with the invoice/project reference where available.
Email billing support →SUPPORT EXPECTATIONS
Clear context helps us help faster.
Routine support is handled through ZH Digital's normal business operations. If your proposal or support plan includes a specific priority, maintenance window or response commitment, those agreed terms take precedence.
Useful details
Business/project name, the page or feature involved, what changed, and when you first noticed it.
Urgent operational issue
State clearly that the issue is affecting live business operations and describe the customer or staff impact.
NEED HELP?
Send us the context.
We’ll use the information you provide to route the question and determine the appropriate next step.
Contact Support →